FAQ’s



Frequently Asked Questions from our clients

Can you clean the car in snow, rain, or sun?

Snow: No, we don’t clean the car when the temperatures are freezing
Rain: Yes, but the results are not perfect
Sun: Yes, but for best results we need to polish the paintwork

Do I need to be present when you valet my car / van ?

No, we will make arrangements with you or discuss the best plan of action to accommodate your needs.

I have spilt paint inside my car, can you remove it ?

Yes but we need to visit you urgently and before the paint fully dries in order to be able to remove it. Longer term dried paint may not be removed.

Can you remove swirl and hologram marks on my car / van paintwork ?

Yes we can and the car will need to be machine polished and waxed afterwards to fully remove and protect.

What payment methods do you accept?

We accept Cash, Cheque or Bank Transfer and we can provide you with an invoice/receipt on the day.

Can I cancel my booking?

Yes, however a cancellation with less then 24hrs notice will incur a 50% charge.

The paintwork on my car has grey hand marks all over it, can you remove them?

The hand marks are most likely suncream and cause damage to the paintwork, it can be removed however due to the damage caused may reappear some time in the future (approx 3 months)

My neighbour painted his house and the wind carried the paint over my car, can you remove it?

Yes, but depending upon the extent of exposure can be time consuming, price from £150

I spilt cerosine heating oil in my car by accident, can you remove the smell?

Yes, this can be done across a course of treatments typically over 3 weeks – £POA

My neighbour sprayed his fence with wood preserve, can you remove it from my car where it has blown over?

Yes, but depending upon the extent of exposure this can be time consuming – prices from £150

Do you offer discounts for multiple cars?

Yes, see the Discounts tab

Can you remove cigarette smoke, dog, milk, or vomit odours from upholstery?

Yes, interiors can be shampooed and cleaned, and we will come back and de-oderise afterwards (see valets)

Do you steam clean engines?

No, this can damage the electrics, and the oil that is removed can stain your drive

Can I take my car to you?

No, we are fully mobile

Can you remove train dust from paintwork?

Yes, we use a special chemical to clean the paintwork. After applying the chemical to clean it we polish it.

Can you provide your own water and electricity?

Yes, but please notify us of this requirement when you book

Can you restore faded paintwork?

Yes, sometimes plastic bumpers do not restore as well as the rest of the paintwork

Can you clean convertible hoods?

Yes, we can clean convertible roofs. Please bear in mind that it quite often takes two cleans to completely clean the hood. Both plastic and fabric roofs can be cleaned.

Can you remove dog hair?

Yes, dog hair and odour can be removed

Can you remove scratches from the paintwork?

Yes, but only light scratches. If your finger nail catches in the scratch, then it is too deep. These we can improve the appearance of, but not completely remove.