Terms & Conditions
ONLINE OR TELEPHONE BOOKING – Terms and Conditions
By booking a Valet with Brilliant Car Cleaning or any of it’s trading names you agree to the terms and conditions set out herein.
Customers need to remove all personal belongings, money and other substantial items from their vehicle prior to any type of valet.
Brilliant Car Cleaning will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted.
We cannot guarantee any firm times when accepting your booking.
We reserve the right to use any one of our experiences team to undertake your valet and may need to change the valeter at short notice for operational reasons.
Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it could be necessary to make changes but we will endeavour to communicate the changes prior to arrival.
We reserve the right to alter or move a booking in line along along with staffing levels and/or weather conditions and /or machinery or equipment failure.
All vehicles are cleaned and valeted at the customers own risk.
Brilliant Car Cleaning reserves the right to refuse or deny any booking or continue along with their service if they deem the customer to be unreasonable.
Pricing Terms & Conditions
Brilliant Car Cleaning reserve the right to charge an hourly (or proportion thereof) for any work that is not within the boundaries of the booking.
Our prices are based on valet type, location, type of car and condition of the vehicle and will be advertised as a FROM price. Any price we quote over the telephone is an estimate only and need to be used as a guide and not a guarantee.
Brilliant Car Cleaning reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
Brilliant Car Cleaning reserves the right to amend any price during the valet should the need differ from the original estimate.
Our service Terms & Conditions
We may ask you where you heard about Brilliant Car Cleaning in order to gauge our marketing strategies.
We may conduct customer satisfaction surveys in line along with our staff training and quality control efforts.
All our chemicals are biodegradable and are ozone friendly and we have health and safety data sheets available on request.
Cancellation Terms & Conditions
We require 24 hours notice to cancel any booking /valet type
Failure to provide 24 hours notice will result in a minimum charge of 50% of the valet price.
Brilliant Car Cleaning reserve the right to take full payment if a valet is cancelled on the day without prior agreement.
Brilliant Car Cleaning reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
Brilliant Car Cleaning reserve the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.